Shipping policy

Shipping Policy

Moon Garden NOLA currently ships within the United States only.

Processing Time

All orders are processed within 1–2 business days. Processing time does not include weekends or holidays.

Shipping Carriers

Orders are shipped via USPS or UPS, depending on the shipping method selected and destination.

Shipping Rates

Shipping rates are calculated at checkout based on order size, weight, and destination.

Delivery Estimates

Once shipped, delivery times are estimated and may vary depending on carrier, location, and external factors. Moon Garden NOLA is not responsible for carrier delays.

Tracking Information

Tracking information will be provided via email once your order has shipped.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. Moon Garden NOLA is not responsible for packages delayed or lost due to incorrect or incomplete addresses.

Lost or Delayed Packages

Moon Garden NOLA is not responsible for packages marked as delivered by the carrier. For delayed shipments, please contact the carrier directly using the provided tracking information.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery so we can review and assist.